Last Updated: January 2026
Effective Date: January 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Grixlyon Industrial LP, a corporation registered in Alberta, Canada (VAT: 863102748 RT 0001) ("Company," "we," "us," or "our"). By accessing or using our website, services, products, or engaging with our company in any capacity, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.
Grixlyon Industrial LP provides industrial machinery diagnostics, repair services, maintenance consultation, and technical support ("Services"). Our Services are offered exclusively to commercial clients, manufacturers, and industrial facilities in Alberta, Canada, and surrounding provinces. All Services are provided on an as-needed basis and are subject to availability, scope assessment, and written quotation approval.
You represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal authority to enter into this agreement on behalf of your organization; (c) you are not a consumer as defined under applicable Canadian consumer protection legislation; (d) you have full power and authority to bind your organization to these Terms; and (e) your use of our Services is in compliance with all applicable federal, provincial, and municipal laws and regulations.
All Service requests must be submitted in writing via email (supply@grixlyon.bond), telephone (+1 403 297 1105), or through our website contact form. Upon receipt of a request, we will provide a quotation detailing the scope of work, estimated costs, timeline, and terms. No services will commence without written acceptance of the quotation by an authorized representative of your organization. Quotations are valid for 30 days unless otherwise specified in writing.
Payment for Services is due upon invoice issuance unless a written payment plan has been agreed upon. We accept payment via bank transfer, credit card, and cheque. Invoices must be paid within 30 days of the invoice date. Late payments accrue interest at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend Services or terminate the agreement if payment is not received within 45 days of invoice date. All prices are in Canadian Dollars (CAD) unless otherwise stated and exclude applicable GST/HST.
Services may be cancelled up to 48 hours before the scheduled appointment with a full refund. Cancellations made within 48 hours are subject to a 50% cancellation fee. Once work has commenced on-site, no refunds will be issued, but credits toward future Services may be considered at our discretion. Refunds for material components or parts are subject to a restocking fee of 15%. Equipment damage or loss claims must be reported within 7 days of occurrence.
All content on our website, including text, graphics, logos, images, videos, and software code, is the exclusive property of Grixlyon Industrial LP and is protected by Canadian and international copyright laws. You are granted a limited, non-exclusive, non-transferable license to view and use this content solely for your personal or business evaluation of our Services. You may not reproduce, distribute, modify, or transmit any content without prior written consent from Grixlyon Industrial LP. Diagnostic reports, repair documentation, and technical assessments prepared for you remain our intellectual property; however, you receive a perpetual license to use such documentation for your internal business purposes.
We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards. Parts and components provided by us carry manufacturer warranties as specified in the documentation accompanying such items. We do not warrant that Services will be error-free or uninterrupted. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Your exclusive remedy for breach of warranty is re-performance of the deficient Services or, if we cannot cure the defect, a refund of fees paid for that specific Service.
To the fullest extent permitted by law, Grixlyon Industrial LP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services, including but not limited to loss of profits, revenue, data, or business opportunity, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from this agreement shall not exceed the total fees paid by you to us in the 12 months preceding the claim. Some jurisdictions do not allow limitations of liability; in such cases, our liability shall be limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Grixlyon Industrial LP, its owners, officers, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to: (a) your use of our Services; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) injury to persons or damage to property caused by equipment or materials you provided; or (e) any third-party claim arising from your use of our Services.
We are committed to protecting your personal and business information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Information you provide—including contact details, business information, and technical data—will be used solely for the purpose of providing Services, communicating with you, and conducting legitimate business operations. We will not disclose your information to third parties without your written consent, except as required by law. Our full Privacy Policy is available at [privacy.html]. We implement reasonable security measures to protect your data; however, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
You retain ownership of all equipment and materials brought to us for repair or diagnosis. We will exercise reasonable care in handling your equipment; however, you assume all risk of loss or damage once equipment is in our possession, except where such loss or damage results from our gross negligence or willful misconduct. We are not responsible for data loss, corruption, or confidential information contained within equipment unless you have specifically requested data preservation services. Any equipment left unclaimed for more than 90 days may be disposed of or auctioned to recover storage and handling costs.
While performing Services at your facility, our personnel must comply with all applicable occupational health and safety regulations and your facility's safety policies. You agree to provide safe working conditions, including unrestricted access to the equipment being serviced and a hazard-free work environment. You are responsible for disclosing any hazardous materials, electrical hazards, or safety risks associated with the equipment. If our personnel reasonably believe conditions are unsafe, we reserve the right to suspend work immediately without liability.
Unless otherwise agreed in writing, repair work is warranted for 30 days from completion. This warranty covers defects in workmanship only and does not cover damage caused by misuse, accident, unauthorized repair, natural wear and tear, or failure to follow maintenance recommendations. Warranty claims must be reported within 7 days of discovering a defect. Extended warranties and maintenance plans are available upon request and are subject to separate written agreements.
Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government action, or severe weather. If a force majeure event prevents performance, we will notify you promptly and work to resume Services as soon as reasonably possible. If Services cannot be resumed within 60 days, either party may terminate the affected portion of this agreement without penalty.
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to conflicts of law principles. Any dispute arising from or relating to these Terms or our Services shall first be subject to good-faith negotiation between the parties. If negotiation fails, disputes shall be resolved through binding arbitration administered by a single arbitrator under the Arbitration Act (Alberta), with the seat of arbitration in Calgary, Alberta. The arbitrator's decision shall be final and binding. Each party shall bear its own legal costs unless the arbitrator determines otherwise.
You agree not to: (a) use our Services for any illegal purpose or in violation of any applicable laws; (b) attempt to gain unauthorized access to our systems or facilities; (c) interfere with or disrupt our Services or infrastructure; (d) reverse-engineer, decompile, or attempt to derive proprietary information from our diagnostic equipment or software; (e) copy or reproduce our diagnostic procedures without authorization; or (f) engage in any fraudulent or deceptive conduct. Violation of these provisions may result in immediate termination of Services and referral to appropriate legal authorities.
Our website may contain links to third-party websites and services. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of linked websites. Your use of third-party services is governed by their respective terms of service and privacy policies. We are not liable for any loss or damage resulting from your use of third-party services or links.
Either party may terminate this agreement upon 30 days' written notice if the other party materially breaches these Terms and fails to cure the breach within 15 days of receiving notice. We reserve the right to immediately terminate Services if: (a) payment is not received within 45 days of invoice; (b) you misrepresent information or engage in fraudulent conduct; (c) you violate safety regulations; or (d) your use of our Services is unlawful. Upon termination, you remain responsible for all fees incurred and any outstanding invoices.
We reserve the right to modify these Terms at any time by posting updated Terms on our website and noting the effective date of revision. Material changes will be communicated via email to the contact address on file. Your continued use of our Services following notification of changes constitutes your acceptance of the revised Terms. If you do not agree with any modifications, you must stop using our Services and notify us in writing.
These Terms, along with any written quotations, invoices, and separately executed agreements, constitute the entire agreement between you and Grixlyon Industrial LP regarding the provision of Services. These Terms supersede all prior negotiations, representations, and agreements. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
For questions regarding these Terms of Service or to report concerns, please contact us at:
Grixlyon Industrial LP
333 7 Ave SW, Calgary, AB T2P 2Z1, Canada
Email: supply@grixlyon.bond
Phone: +1 403 297 1105
VAT: 863102748 RT 0001
Notice: These Terms of Service are binding and legally enforceable. By using our Services, you acknowledge that you have read, understood, and agree to be bound by all provisions herein. If you have any questions or concerns about these Terms, please contact us before engaging our Services.