Privacy Policy

Last Updated: January 2026

1. Introduction

Grixlyon Industrial LP ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Company Information:
Grixlyon Industrial LP
VAT: 863102748 RT 0001
333 7 Ave SW, Calgary, AB T2P 2Z1, Canada
Email: supply@grixlyon.bond
Phone: +1 403 297 1105

2. Information We Collect

We collect information in various ways, including:

2.1 Information You Provide Directly

When you interact with our website or contact us, we may collect:

• Name and contact information (email, phone number, postal address)
• Business information and company details
• Information about your machinery or equipment
• Communications and correspondence
• Payment and billing information
• Service request details and specifications

2.2 Information Collected Automatically

When you access our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referral information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Providing and improving our industrial diagnostics and repair services
• Responding to inquiries and customer service requests
• Processing transactions and sending related information
• Sending promotional communications (with consent)
• Analyzing website usage and performance
• Ensuring website security and preventing fraud
• Complying with legal obligations
• Scheduling service appointments and follow-ups

4. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To fulfill service agreements and provide technical support
• Consent: For marketing communications and optional data collection
• Legal Obligation: To comply with Canadian regulations and tax requirements
• Legitimate Interest: To improve services and prevent fraud

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers and contractors assisting with operations
• Legal authorities if required by law
• Business partners for joint services (with notice)
• Insurance providers for claims processing

All third parties are bound by confidentiality agreements and data protection standards.

6. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Specific retention periods include:

• Service records: 7 years (for warranty and technical reference)
• Financial records: 6 years (for tax compliance)
• Contact information: Until you request deletion
• Website analytics: 24 months

7. Your Privacy Rights

Under Canadian privacy laws (PIPEDA) and applicable regulations, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your information in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for optional processing

To exercise these rights, contact us at supply@grixlyon.bond or +1 403 297 1105.

8. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and firewalls
• Access controls and employee training
• Regular security audits and vulnerability assessments
• Incident response procedures

While we strive for security, no system is completely secure. We cannot guarantee absolute security of transmitted data.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website performance
• Enhance user experience
• Track visitor behavior for improvements

You can control cookies through browser settings. Disabling cookies may affect website functionality. For detailed information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing information.

11. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.

12. International Data Transfers

Your information is processed and stored in Canada. If we transfer data internationally, we implement appropriate safeguards including standard contractual clauses and consent mechanisms.

13. Data Breach Notification

In the event of a data breach involving your personal information, we will notify you as required by law. Notifications will include details of the breach and recommended protective measures.

14. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent website notice. Continued use of our services indicates acceptance of updates.

15. Contact Information

For privacy-related inquiries, requests, or complaints:

16. Complaint Resolution

If you have concerns about our privacy practices, please contact us first. If we cannot resolve your concern, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or call 1-800-282-1376.

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This Privacy Policy is effective as of January 2026 and applies to all personal information collected by Grixlyon Industrial LP through our website, services, and communications.